Dirty Dishes Club Terms and Conditions

The following terms and conditions (these “Loyalty Terms”) contain important information regarding the Dirty Dishes Club loyalty program (the “Program”), which is operated by Our Place ANZ Pty Ltd ABN 22 672 575 745 of Locked Bag 777, Collins Street West VIC 8007 (“we,” “our,” “us” or “Our Place”). These Loyalty Terms apply specifically to your access to and participation in the Program made available online through fromourplace.au (the “Our Place Stores”). Please read these Loyalty Terms carefully. These Loyalty Terms are a binding agreement (“Agreement”) between you and Our Place and will govern your participation in any and all Program offers.

1. Eligibility and Overview. The Program is one way in which Our Place attempts to reward and thank loyal customers for shopping with Our Place. Membership in the Program (“Membership”) entitles members (“Members”) to take advantage of certain rewards, products, discounts, or other benefits (collectively known as “Program Benefits”) through the Our Place Stores. You can find out about available Program Benefits and offers by visiting https://fromourplace.au/pages/dirty-dishes-club (the “Site”).  If you join the Program you agree and consent to receiving communications from us via email, SMS, mail and push notifications (unless you have opted out), including for the purposes outlined in our Privacy Policy.

2. The Program is for individuals for their personal use only and is limited to one account per individual. Points from separate accounts cannot be merged or combined. Only individuals who: (i) are legal residents of Australia and (ii) are at least 18 years old. We do not allow any individual or company, association, or group to use a single account for the purpose of accumulating Program Benefits for combined use.

3. Changes to Loyalty Terms or the Program. Our Place reserves the right to change or modify these Loyalty Terms or any policy, FAQ, or guidelines pertaining to the Program, in whole or in part, at any time and in its sole discretion. In the event we make any material changes to this Program that adversely affect your rights, we will provide at least 30 days prior notice. If you continue to use the Program after we change these Loyalty Terms, you will be deemed to have accepted the changed Loyalty Terms. If you do not agree to the changes, you may terminate your membership at any time.

4.  Participation (or continued participation) in the Program and/or redemption of Program Benefits is considered acceptance of these Loyalty Terms and any modified terms included therein. Our Place may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Benefit at any time, including the availability of any Program Benefit. In the event we make any material changes that adversely affect your rights, we will provide at least 30 days prior notice. This means you will have a period of time to redeem any Program Benefits currently available to you before the change takes effect.

5. Program Period. Program begins on June 16, 2025 and will continue until terminated, suspended, and/or converted to another program by Our Place, as determined by Our Place in its sole discretion.

6. Membership. You can enroll for Membership in the Program by registering for a user account with Our Place at the Our Place Stores. Our Place reserves the right in its sole discretion to decline eligibility to any person or to terminate any person’s participation in the Program. Members must provide true, accurate and complete information as required, and must keep account information up to date at all times. A Member may not create an account using another person’s name or information, including email address and/or phone number. Members are solely responsible for the activity that occurs on their account and for keeping their account password secure. Members may never use another person’s account or registration information for the Program without permission of the account’s holder. Members should never publish, distribute or post login information for their account.

7. Membership Tiers.  The Program is a tier-based program determined by the amount a Member has spent on Eligible Purchases on an annual basis. There are four tiers of Membership (each a “Tier” and collectively “Tiers”): (i) Guest; (ii) Friend; (iii) Family; and (iv) Host.  Tiers are based on your Eligible Purchases made through the Our Place Stores on a rolling 12-month basis from the anniversary of the date you achieve a Tier (“Year”). The minimum amount needed to qualify for a Tier is subject to change by Our Place in its sole discretion by providing at least 30 days prior notice if there is a material adverse change.  For the avoidance of doubt, changes to Tiers will not affect existing points in your account at the time of the change. All Membership Tiers enjoy a variety of Program Benefits made available from time to time by Our Place in its sole discretion. Program Benefits may vary by Tier, including the amount, type, timing and availability of such Program Benefits which will be determined by Our Place in its sole discretion. For current information on Tier eligibility and benefits, please visit the Site. 

Guest: Upon registration, if a Member has not yet reached the minimum spend for a different Tier (as set forth below) in the Year, the Member will have Guest Tier status. A Member will continue to have Guest Tier status until the Member reaches the minimum annual spend required to achieve Friend, Family, or Host Tier status.

Friend: Members who spend the specified minimum amount on Eligible Purchases as set forth on the Site for the Friend Tier (“Friend Minimum Amount”) during a Year, will achieve Friend Tier status. 

Members who spend the Family Minimum Amount (as defined below) will be upgraded from Friend Tier status into Family Tier status. 

Family: Members who spend the specified minimum amount on Eligible Purchases as set forth on the Site for the Family Tier (“Family Minimum Amount”) during a Year will achieve Family Tier status. 

Members who spend the Host Minimum Amount (as defined below) will be upgraded from Family Tier status into Host Tier status. 

Host: Members who spend the specified minimum amount on Eligible Purchases as set forth on the Site for the Host Tier (“Host Minimum Amount”) during a Year will achieve Host Tier status. At the conclusion of the Year, if the Member fails to spend the Host Minimum Amount during such Year, the Member shall be moved to Guest Tier status, unless such Member spent the Family Minimum Amount or Friend Minimum Amount during such Year, in which case the Member shall be moved to Family or Friend Tier status, respectively. 

8. Earning Points. In order to redeem certain Program Benefits, Members must earn points (“Points”) by making Eligible Purchases or taking certain other Program actions, as stated by Our Place while they are logged in and using the Account registered for the Program (which if followed may result in additional points). Eligible Purchases and other opportunities to earn Points and unlock Membership Tiers will be posted on the Site or may be published through other media (e.g., in-store, in marketing communications, social media). “Eligible Purchases” are defined as purchases of goods and merchandise, for personal, family and household purposes at Our Place Stores. Please note that Points are not earned on “Non Eligible Purchases,” which include: purchases of gift cards, returns, refunds, replacement items, promotional gifts or gifts with purchases, cancellations, credit adjustments, any purchase using store credits, the percentage of promotional discounts, including through Point redemptions, unauthorized or fraudulent charges, charges that violate the terms of these Loyalty Terms or any other agreement with Our Place, taxes, shipping or delivery fees, and/or purchases made using a gift card or promotional card. Further, except as otherwise determined by Our Place in its sole discretion, Our Place does not issue or award retroactive Points for any reason (e.g. if you forget to log in to your account when ordering or fail to take an action to begin earning Points). 

Our Place has the right to deduct Points from Member’s Points balance for returns, cancellations or charges that were not or do not remain Eligible Purchases. For clarity, when Members return/cancel an Eligible Purchase, the earned Points from the original Eligible Purchase will be deducted from the Member’s account for that returned/canceled item. 

You can see your current Points balance on the “Dirty Dishes Club” section of your account home page. It may take up to forty-eight (48) hours or more for the Point(s) to show in your account. Our Place reserves the right to update, modify, or revoke any of the methods of earning Points as described above at any time in its sole discretion. Our Place may verify and adjust Member’s Points balance based on its records and based on certain purchases not constituting, or no longer constituting, Eligible Purchases. For example, returns, and other adjustments (including price adjustments) may reduce the Member’s Points balance, where such adjustments entail a refund or discount to the benefit of the Member. Member’s Points will be deemed correct unless otherwise challenged with evidence that, in Our Place’s reasonable sole discretion, demonstrates a discrepancy that warrants correction. Our Place will not be liable for discrepancies, omissions, inconsistencies or errors in Member accounts or Member collection and/or redemption of any Points or Program Benefits (Account Errors) unless such Account Errors were directly caused by Our Place.

9. Redeeming Points for Rewards. As part of the Program Benefits of being a Member, Points may be redeemed for rewards made available by Our Place on the Site (“Rewards”). Members are eligible to redeem Points for a Reward if the Member has enough Points in their account for that specific Reward. The monetary value of the Reward does not count toward Our Place’s free shipping threshold. Rewards are currently available in four redemption tiers of 100 Points, 150 Points, 200 Points and 300 Points. A fifth redemption tier of 500 points is available to the Host Tier. The redemption tiers and specific Rewards that are available to you at any given time will be as described on the “Dirty Dishes Club” section of your account home page from time to time. These Rewards may include, for example, options such as dollar-value discounts on your Order. Rewards may not be applied to certain types of purchases, such as gift cards, as determined by Our Place. Customers should check the Site for other available Program Benefits, Rewards, and any additional terms and conditions on the Program Benefits.  

To redeem your Points for a Reward on your upcoming Order, you may choose the Reward you wish to apply to your upcoming Order. You must be signed in to your account before placing the Order for your Rewards to be available at checkout. Once applied, your Points balance will be reduced by the cost of the Reward selected. You may only apply a maximum of one (1) Reward to each Order, and you may not redeem multiple Rewards on a single Order regardless of your Points balance or the Rewards availability shown. If you choose to return an item where you redeemed a Reward, you will be refunded for the price paid after applying the Reward, and any Points used will be returned to your account. 

Please note that the Program Benefits and Rewards that are available to you may vary from time to time based on availability. Our Place makes no promise of the continued availability of any Program Benefit or Reward, even if it is displayed to you on the Site. Program Benefits and Rewards are available until supplies last, and Our Place may modify, change, or discontinue the Program Benefits offered to you at any time without notice in its sole discretion. Shipping and handling fees and/or taxes may apply to any purchases made through the Program. All purchases made through the Program are subject to the Our Place Terms of Service, which are included herein.   

10. Points Expiration. Unless otherwise noted, Points will automatically expire in any of the following scenarios:

• Within six (6) months after the calendar month in which such Points were earned. For example, if you earn Points on December 15, 2025, they will expire June 15, 2026.

• If a Member’s account is canceled by you or by us for any reason, including if you make a general request that Our Place deletes your personal information from its system, your full Points balance will expire and be automatically forfeited without compensation.

11. Membership Cancellation. Members may cancel their Membership any time by emailing hello@fromourplace.au. If a Member cancels their participation in the Program, that Member will no longer earn Points and the Member will forfeit their unused and unexpired Points.

12. Termination by Our Place. Without notice to you, Our Place reserves the right to suspend or terminate your account and/or your participation in the Program if Our Place, in its sole reasonable discretion, determines (acting reasonably) that you have violated these Loyalty Terms or that any use of your account is unauthorized, deceptive, fraudulent, unlawful, or otherwise appears to be in a manner inconsistent with these Loyalty Terms or the purposes of the Program. In the event that your account and/or your participation in the Program is terminated, all accrued Points in your account will be immediately void and forfeited without compensation. Our Place’s failure to insist upon or enforce each Member’s strict compliance with these Loyalty Terms will not constitute a waiver of any of its rights. Any decision Our Place makes relating to termination or suspension of any member’s participation in the Program in accordance with these Loyalty Terms shall be final and binding in all respects. 

13. Other important details about the Program. There are no participation or membership fees associated with the Program. Points accrued in connection with the Program are promotional and do not constitute property, do not entitle Members to a vested right or interest, and have no cash value. As such, Points are not redeemable for cash. Points may not be transferred, auctioned, or assigned to, or shared with, any other person, including family, friends, or others, and are not transferable upon death, as part of a domestic relations matter, or otherwise by operation of law. The Program is subject to all applicable laws, rules, and regulations.

Points may not be used by Members for any commercial purpose. The sale of Points (whether directly or indirectly) is strictly prohibited, and any person identified or suspected by Our Place of attempting to sell Points may have their account terminated and all Points forfeited without compensation.

Points may only be earned and redeemed in the Member’s country of residence. Points will not be transferred to other countries. This applies regardless of the currency being used in such country(ies). Different Program Benefits and Rewards may be offered in different countries, and a Member may not use Points earned in one country to access or redeem Program Benefits and Rewards in another country.

Our Place reserves the right to remove Points from your account if it determines that such Points were improperly credited to your account or were obtained fraudulently. Points deposited into your account that are subsequently determined to be invalid for any reason are subject to disqualification and will be removed from your account. A Member’s redemption of Points accrued in connection with the Program cannot be combined with any other offers or discounts unless otherwise expressly authorized in writing by Our Place. 

14. Limitation of Liability. To the fullest extent permitted by applicable law which cannot lawfully be excluded or modified by agreement, Our Place does not accept any liability whatsoever including for negligent acts and omissions, with respect to the Program, Program Benefits, or any products or services purchased or accessed.

15. Points Disputes. If a Member believes that Points should have been earned and that they have not timely posted to the Member’s Account, a Member may dispute their Points balance (“Points Dispute”) by emailing hello@fromourplace.com. We will use reasonable efforts to investigate all Points Disputes if a Member notifies us within sixty (60) days of the posting date or date in which the Points may have been earned. We may require a Member to provide written confirmation of the Points Dispute and the applicable purchase receipt, and Our Place may decline to investigate further if a Member does not provide the requested confirmation or a valid receipt as determined by us in our sole discretion.

16. Disputes & Controlling Law. Any dispute or claim relating in any way to the Program, these Loyalty Terms, your Membership, or the relationship between the parties will be resolved in accordance with our Terms of Service, including the Controlling Law provisions therein.  

17. Privacy. We value your privacy. The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Membership or account information, will be used and disclosed by us in accordance with our Privacy Policy. Without limiting the foregoing, we will use and retain your personal information to (1) provide goods and services to you, such as servicing and maintaining your Program Membership with us; (2) protect against deceptive and fraudulent activity; (3) enable internal uses that are consistent with our Privacy Policy; and (4) comply with a legal obligation. By enrolling in the Program, each Member consents to the release of information to selected third parties to carry out the Program, as further detailed in our Privacy Policy. 

18. Communications and Customer Service. We may contact Members about the Program by mail, phone, e-mail or other methods permitted under applicable law (subject to any settings or marketing preferences related to your account). We are not responsible for communications lost or undelivered due to incorrect or changed address or contact information in your account.

19. Entire Agreement; Severability; Conflicts; No Waiver. These Loyalty Terms contain the entire agreement between each Member and us regarding the Program, and supersede any previous terms and conditions governing the Program we may have provided to each Member. The Program is not available where and to the extent prohibited by law. If any part of these Loyalty Terms conflict with applicable law, that provision will be deemed severed from these Loyalty Terms and the remainder of the Loyalty Terms will remain in effect. We will not lose our rights under these Loyalty Terms because we delay or do not enforce them.  All waivers of any of these Loyalty Terms by us must be in a writing executed by someone with authority to bind us.

20. Contact Us. For information about the Program and your membership, email hello@fromourplace.com. 

Sponsor: Our Place ANZ Pty Ltd Hall Chadwick Melbourne, Level 14, 440 Collins Street, Melbourne, Vic 3000

 

Effective Date: These Loyalty Terms were last updated on June 16, 2025.