Australia Limited Warranty Program
We stand by our products. We want you to have the best experience with your Our Place products, so our team is here to help. Please contact us at here if you have any questions regarding this warranty or need advice on using your product.
Our Place ANZ Pty. Ltd trading as “Our Place” or its authorised retailers offers a limited warranty (the “Warranty”) for certain products if purchased and used in Australia. Please search below for your product type for the applicable detailed warranty information. This Warranty is made solely by Our Place and no other person or entity and is offered on the terms and conditions set forth in this Warranty. No authorised dealer or repairer of Our Place has authority to vary the terms of this Warranty.
AUSTRALIAN CONSUMER LAW: The benefits of this Our Place Warranty are in addition to, and do not affect, your other rights and remedies provided by law in relation to the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our Place ANZ Pty. Ltd trading as “Our Place” or its authorised retailers offers a limited warranty (the “Warranty”) for certain products if purchased and used in Australia. Please search below for your product type for the applicable detailed warranty information. This Warranty is made solely by Our Place and no other person or entity and is offered on the terms and conditions set forth in this Warranty. No authorised dealer or repairer of Our Place has authority to vary the terms of this Warranty.
AUSTRALIAN CONSUMER LAW: The benefits of this Our Place Warranty are in addition to, and do not affect, your other rights and remedies provided by law in relation to the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Appliances
Appliances
What does this warranty cover?
This Warranty covers defects in material or construction of the product when used normally in accordance with Our Place’s care instructions for the following appliances:
Wonder Oven
This Warranty does not cover failure to follow the user manual (e.g. use, warning, maintenance and care instructions) and glass parts and other accessory items that are packed with the appliance. See also the general warranty exclusions below.
This Warranty does not cover failure to follow the user manual (e.g. use, warning, maintenance and care instructions) and glass parts and other accessory items that are packed with the appliance. See also the general warranty exclusions below.
How long does this warranty last?
The warranty period for appliances is limited to one (1) year from the date of delivery to the purchaser.
Who can claim the Warranty?
This Warranty can only be claimed with proof of purchase (or gift receipt as applicable), by either: (i) the original purchaser of the product, or (ii) the recipient of the product (in a new and unused condition) as a gift from the original purchaser of the product.
How to File a Warranty Claim
How to File a Warranty Claim
How do I claim the Warranty?
You will be required to submit a Warranty Claim form available at https://fromourplace.com/en-au/pages/warranty to us for evaluation. As part of the investigation into the Warranty claim you may be required to submit photos, answer questions about the product and your use of the product and / or try recommended techniques to rectify the issue first.
What will Our Place do?
If Our Place determines that the product and the owner are covered by the Warranty, Our Place will free of charge either repair, replace or refund the purchase price of the product as determined by Our Place. If we require the defective item to be returned to us, we will pay for return shipping if the item is returned within Australia for our non-appliance products. For appliances, you will be responsible for the costs incurred to mail the returned product to us, including any applicable accessories.
While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or if Our Place determines, in its sole discretion, that such repair or replacement is not commercially practicable or cannot be timely made, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed. Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the Warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part. The original Warranty period will remain and will not restart with this replacement item, regardless of the time remaining under the original Warranty period.
While we will strive to exchange your product for the same make, color and model as your original purchase, we cannot make any guarantees. If an Our Place product, component or product color has been discontinued at the time of repair or replacement or if Our Place determines, in its sole discretion, that such repair or replacement is not commercially practicable or cannot be timely made, Our Place reserves the right to repair or replace such product or product component with a product model or color that is similar but not exactly the same as the product or component model originally purchased. Replacement with the same color cannot be guaranteed. Our Place is entitled to replace each defective component individually, as opposed to the entire product, and some assembly may be required by you. Our Place reserves the right to utilize comparable reconditioned, refurbished, repaired, or re-manufactured products or parts in the Warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part. The original Warranty period will remain and will not restart with this replacement item, regardless of the time remaining under the original Warranty period.
General Exclusions & Limitations of Liability
General Exclusions & Limitations of Liability
General Warranty Exclusions
This Warranty does not cover any damage due to:
Use of the product not for regular household purposes;
Misuse, negligence or other abuse;
Failure to follow the product use and care instructions, including any user manual;
Normal wear and tear;
Modifications to the product or use with products not approved by Our Place;
Cosmetic blemishes, stains, discoloration and scratches;
For non-stick products, scratches from knives, sharp utensils and appliances and any cleaning materials not recommended for nonstick surfaces (including scouring pads, steel wool, abrasive cleaners) and minor scratches that do not affect the performance of the nonstick coating;
Glass parts and other accessory items that are packed with the unit;
For appliances, installation with an incorrect electric current, voltage, circuit breaker rating, extension cord or power supply;
Corrosion or damage from high heat (beyond the recommended heating temperature) or prolonged heat exposure;
Damages or defects caused by service or repair of the product performed by an unauthorized service provider;
Loss or damage in transit after initial delivery; and
Accidents or other actions beyond our reasonable control.
This Warranty is provided by: Our Place ANZ Pty Ltd. with registered office address as Hall Chadwick Melbourne, Level 14, 440 Collins Street, Melbourne, VIC 3000. You may contact hello@fromourplace.com for any questions.
Submit a Warranty Claim
If your product was purchased from our website within the last 100 days, it is eligible for a return or exchange here.
Outside of our 100 day policy, all products are subject to our Warranty. Please complete the form below and a member of our Customer Experience team will follow up with you shortly.
Note: The benefits of this Warranty are in addition to, and do not affect, your other rights and remedies provided by law in relation to the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Outside of our 100 day policy, all products are subject to our Warranty. Please complete the form below and a member of our Customer Experience team will follow up with you shortly.
Note: The benefits of this Warranty are in addition to, and do not affect, your other rights and remedies provided by law in relation to the product. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.